CASE STUDY: PROJECT MANAGEMENT OF CONTRACT NEGOTIATIONS
Goal
Triforce Strategies partnered with the client to project manage a complex vendor contract renegotiation, ensuring that all Service Level Agreements (SLAs), service expectations, and financial parameters were clearly defined and agreed upon. The objective was to secure a mutually beneficial, performance-driven agreement that enhanced service delivery, ensured accountability through measurable SLAs, and optimized financial terms to support the client’s long-term business goals.
Through strategic negotiation, structured project management, and transparent communication, Triforce aligned the vendor’s offerings with the client’s operational requirements and budgetary priorities, creating a clear roadmap for sustainable contract success.
Challenge
The negotiation required seamless collaboration across operations, finance, and legal divisions, each with distinct needs and compliance requirements. Establishing unified SLAs that reflected all perspectives demanded in-depth understanding of business processes, workflows, and regulatory constraints.
At the same time, Triforce had to coordinate with the vendor’s negotiation team to foster open dialogue, maintain trust, and drive progress toward key milestones with major financial and operational implications. Timely execution was critical—delays or misalignment could have disrupted essential services and cost efficiencies
Solution
Triforce Strategies applied its Project and Change Management Framework to bring structure, clarity, and collaboration to the negotiation process:
Partnered with operations teams to map key workflows and update SLA requirements.
Collaborated with legal teams to translate operational needs into enforceable, compliant contract terms.
Engaged directly with the vendor negotiation team to address potential pain points and reach equitable solutions.
Coordinated with senior leadership from both sides to develop incentive-based strategies that ensured milestone success and long-term partnership value.
RESULT
By applying proven project management and change leadership principles, Triforce Strategies helped the client achieve over $20 million in contracted savings. The structured, transparent process improved collaboration, eliminated ambiguity, and enhanced contract clarity, compliance, and accountability.
Both the client and the vendor concluded negotiations with confidence in a robust, future-focused agreement that strengthened performance expectations, financial efficiency, and partnership longevity.